When a customer calls a dealer, our technology records the call and then stores the details in Google Cloud Storage and simultaneously transcribes the content with Cloud Speech API. Because the transcription is near real-time, the dealer can receive actionable alerts about calls when in progress, and respond rapidly to help ensure customers are treated well.
Our proprietary analysis engine examines the transcript text and recommends a specific action based on the call’s content. Dealers can create personal keywords or phrases, and once the desired content is found in a transcript, our engine will trigger alerts to send to specific people.
Connect and manage your favorite CRM and call analytics in one simple place. Plus, here, you can customize and manage users and their preferred devices for accurate analytics and more. Find helpful call details, and see who is your best performer.
Customer interaction analysis is the process of collecting and analyzing interaction data between a business and its customers to improve service and reduce lost opportunities. When a customer calls into your dealership, the software recognizes and tags keywords that you’ve chosen, and automatically alerts the appropriate person if the call starts to go south.
Key Phrase Spotting
Customer Service Retention
KwickConnect instantly converts leads to phone calls, but also tracks and records 100% of inbound and outbound calls at a dealership and reports how eveyr call was handled, sends every sales opportunity seamlessly to CRM and actively improves sales performance.