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Monitor Hundreds Of Calls Effortlessly
Sentiment analysis and key phrase spotting allow us to deliver actionable intelligence as situations unfold.

When a customer calls a dealer, our technology records the call and then stores the details in Google Cloud Storage and simultaneously transcribes the content with Cloud Speech API. Because the transcription is near real-time, the dealer can receive actionable alerts about calls when in progress, and respond rapidly to help ensure customers are treated well.

Our proprietary analysis engine examines the transcript text and recommends a specific action based on the call’s content. Dealers can create personal keywords or phrases, and once the desired content is found in a transcript, our engine will trigger alerts to send to specific people.

Connect and manage your favorite CRM and call analytics in one simple place. Plus, here, you can customize and manage users and their preferred devices for accurate analytics and more. Find helpful call details, and see who is your best performer.

Customer interaction analysis is the process of collecting and analyzing interaction data between a business and its customers to improve service and reduce lost opportunities. When a customer calls into your dealership, the software recognizes and tags keywords that you’ve chosen, and automatically alerts the appropriate person if the call starts to go south.

Key Phrase Spotting
100%
Lead Generation
100%
Customer Service Retention
100%
1200+
Happy Clients
10+
Years Of Experience
50+
Integrations
20+
OEM BRANDS
Dominate Every Sales Opportunity

KwickConnect instantly converts leads to phone calls, but also tracks and records 100% of inbound and outbound calls at a dealership and reports how eveyr call was handled, sends every sales opportunity seamlessly to CRM and actively improves sales performance.

Web Lead Rapid Response

Instantly speak with prospects while they are still engaged on your website.

Missed Opportunity Detect

Know when opportunities are being missed and save them. Keep a pulse on every lead.

Live Text Call Monitoring

View or listen in on any call in progress with automatic key word or phrase highlighting.

Analytics & Reporting

Power filtering, sorting and grouping allow you to view your data the way you want.

Mishandled Call Detection

Be alerted the moment a call is being mishandled and take corrective action.

Whisper & Barge

Listen and join a live call in progress and take the call over. Also great for training agents.